About Multimedia Plus
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When awesome humans and great technology come together … everything is possible. In-store, it’s the human experience that counts. At MMP, we are develop to helping teams maximize their knowledge, tools, sales skills and relationships so they impact what matters---the customers.

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Multimedia Plus Issued Patent

Cars are not so simple anymore.

Your vehicles have a lot of unique features and benefits. Highlighting and discussing these benefits, in a way that matters to your brand, helps customers better understand the vehicle’s value. With vehicles being such a big purchase, they come with a deep decision-making process; it is your employee’s role to guide them through to a positive outcome. INCITE will provide your associates the know-how to personalize your customer’s experience and make the big decision easier.
 
 

Associates

From sales to finance, service consultant to technician, the different roles within a dealership all require a certain level of technical knowledge. But being successful goes beyond that. Help your associates understand best practices within their roles, and refine their skills to create individualized, genuine, loyalty-building experiences for customers.

 

Managers

Give your Managers measureable and actionable data to impact performance. With live results, a manager knows that his or her teams are providing an individualized, customer-service oriented experience—and showing each vehicle in its best light. With this strong foundation, securing sales becomes a natural next step.

 

Corporate

By increasing the confidence, performance, sales, and success for each employee, more cars get sold. More customers become loyal and brand presence builds.

 
Communicating efficiently with your teams, and providing the stability, consistency and training they need, is both streamlined and effective.

 

Every dealership, and your brand as a whole, will be stronger when you have visibility to drive performance.

 

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It’s more than safety.

Customers expect a certain kind of experience every time they visit your restaurant: a personalized greeting, attentiveness, cleanliness, outstanding food quality, and everything else that makes your restaurant unique. Even if an associate is new, your customers expect them to act as knowledgeable professionals. From servers to hosts, cooks to buspersons, dishwashers to bartenders, every role touches your guest in some way. INCITE gives every single employee the knowledge to provide your guest with the memorable, positive experience they are looking for.
 
 

Associates

If a new associate has never worked for a restaurant before, they have a lot to learn. Getting up-to-speed in a restaurant setting means learning lots of things that weren’t taught growing up. INCITE delivers this knowledge interactively, on the devices associates understand. By teaching them how they want to learn engagement equals consistency.
 

Managers

In the bustling restaurant environment, each moment is a significant part of the overall experience. Managers don’t necessarily have time to train every new associate on every element of their role. Little things can fall through the cracks. It’s hard for managers to remember who already knows what. Live data takes the confusion away. Visibility into participation and results allows managers to build on each employee’s knowledge and hone opportunities to exceed customer expectations.

 

Corporate

Communicating efficiently with your teams, providing the stability, consistency and training your associates need, is the key to success. INCITE creates time for your already busy managers; it enables them to excel in their roles while developing others. With seamless and strategic communication, everybody is working to keep customers happy, and that positively impacts your entire brand.

 

Each restaurant, and your entire company, will be stronger.

 

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Putting everyone on the same page, 24/7.

Your business is 24/7. With so many employees at each location, with varied shifts and schedules, it can become an insurmountable challenge to get everybody at one location on the same page, let alone every location around the globe. Your team will have the tools to create a consistently positive experience, at whichever location your guest may travel to.

 
 

Associates

From the front desk, to housekeeping, to the kitchen or the valet—your associates have tremendously different roles. Every role requires specific information, and INCITE delivers that information in bite-sized pieces, giving each associate a personalized learning experience that provides confidence, consistency and predictability.

 

Managers

We understand that managers don’t have the luxury of time. Employees need to be up and running as quickly as possible, performing their duties with consistent excellence. Data makes it easy for managers to ensure the entire staff is getting relevant and consistent training, while they focus on new opportunities to improve excellence.

 

Corporate

Every day, your customers come to expect a certain level of quality. We help you make sure your employees, company-wide, have the tools to consistently deliver. Our platform works for every location, and the entire brand. It gives you the visibility to drive big-picture improvements and results.

 
Your entire brand will be stronger with INCITE.

 

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You influence associates. They influence customers.

From the beautiful presentation of the store, to the knowledgeable sales associate giving information they can’t get online, to the fun, human, social aspect of shopping. At every level of your company, your impact will be apparent.

 

Associates

Your associates are the gateway to your brand. INCITE gives them the confidence to engage with clients and do beyond what’s expected. Associates can learn in between customers (IBC) on the sales floor, in bite-sized snippets that fit perfectly into their fast-paced role.

 

Managers

Real-time results mean managers can ensure their teams are continuously honing skills to enhance the customer’s experience. When managers have visibility into participation, they can influence success through smarter conversations. Managers mentor instead of monitor.

 

Corporate

Talent development and communication are streamlined, with precision, ease and consistency, which save time and money. This next generation app delivers information for you. Focus on the global strategy, and spend less time on deployment. You see opportunities in every aspect of the business and impact the outcome.

 
Your entire retail organization will be stronger.

 

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Multimedia Plus Issued Patent

New York, NY – July 26, 2018

 

Patent Covers learning management systems and provides centrally updatable digital content on mobile devices
 
NEW YORK–(BUSINESS WIRE)–Multimedia Plus announced today the upcoming issuance of U.S. Patent No. 10,049,417, entitled REMOTE DEVICE CONTENT AND LEARNING MANAGEMENT SYSTEM AND METHOD. MMP’s patent covers a system and method of providing centrally updatable digital content on local electronic devices via a remote device content and learning management system.
 
MMP’s latest technology addresses the challenges faced by the retail and services industries that require the delivering of media rich content via tablet or iPad devices on a daily basis. MMP is the creator of INCITE®, an app-based communications platform for the frontline to improve performance and the INCITE® Acceleration Server.
 
Retailers’ needs to deliver content have expanded greatly with daily media rich communications. As retailers are struggling with tablets that are at memory capacity, the result is constantly shuffling content from the cloud. The method ensures consistent communications of significant high-bandwidth content on shared devices, as well as being a step ahead for technology-leading retailers as they move to a 1:1 tablet-to-associate ratio.
 
“This patent confirms the leadership of Multimedia Plus in developing world-class technology solutions. Industries such as retail, hospitality, and restaurants will now be able to ensure centrally updatable digital content is available at the store level. By leveraging the speed of the local store network, all devices can be updated quickly, minimizing the use of external bandwidth, and providing a consistent and timely communications solution,” says David Harouche, CEO and CTO of Multimedia Plus.
 
Demand for easily accessible and measurable mobile-first solutions that empower frontline associates is growing rapidly as retailers are focusing on a stellar in-store customer experience to drive growth and success. INCITE®, powered by QuizScore, provides the frontline with ongoing, day-to-day updates, offensive skill-building, and strategies required in today’s fast-paced world. Key areas of communication include product knowledge, new up-selling and cross-selling opportunities, problem-solving techniques, professional and management development, the latest corporate announcements and other communications, as part of the programs delivered by Multimedia Plus on behalf of clients. Consistent with all INCITE® communications is the ability to view real-time metrics including the receipt of communications and progress of programs including question level detail from quizzes taken at the end of each module.
 
ABOUT MULTIMEDIA PLUS
 
Multimedia Plus (MMP), leader in mACP (mobile associate communications platform), is transforming the way brands engage globally with app-based communications for the frontline to improve performance. MMP’s proprietary technology platform, INCITE powered by QuizScore®, ensures performance and execution of company strategies – where it counts – with customers. INCITE®