About Multimedia Plus
...

When awesome humans and great technology come together … everything is possible. In-store, it’s the human experience that counts. At MMP, we are develop to helping teams maximize their knowledge, tools, sales skills and relationships so they impact what matters---the customers.

Contact Form
..........................................................

  • Contact Us  212.982.3229

Jodi’s Retail Blog Holiday 2018

Cars are not so simple anymore.

Your vehicles have a lot of unique features and benefits. Highlighting and discussing these benefits, in a way that matters to your brand, helps customers better understand the vehicle’s value. With vehicles being such a big purchase, they come with a deep decision-making process; it is your employee’s role to guide them through to a positive outcome. INCITE will provide your associates the know-how to personalize your customer’s experience and make the big decision easier.
 
 

Associates

From sales to finance, service consultant to technician, the different roles within a dealership all require a certain level of technical knowledge. But being successful goes beyond that. Help your associates understand best practices within their roles, and refine their skills to create individualized, genuine, loyalty-building experiences for customers.

 

Managers

Give your Managers measureable and actionable data to impact performance. With live results, a manager knows that his or her teams are providing an individualized, customer-service oriented experience—and showing each vehicle in its best light. With this strong foundation, securing sales becomes a natural next step.

 

Corporate

By increasing the confidence, performance, sales, and success for each employee, more cars get sold. More customers become loyal and brand presence builds.

 
Communicating efficiently with your teams, and providing the stability, consistency and training they need, is both streamlined and effective.

 

Every dealership, and your brand as a whole, will be stronger when you have visibility to drive performance.

 

×

It’s more than safety.

Customers expect a certain kind of experience every time they visit your restaurant: a personalized greeting, attentiveness, cleanliness, outstanding food quality, and everything else that makes your restaurant unique. Even if an associate is new, your customers expect them to act as knowledgeable professionals. From servers to hosts, cooks to buspersons, dishwashers to bartenders, every role touches your guest in some way. INCITE gives every single employee the knowledge to provide your guest with the memorable, positive experience they are looking for.
 
 

Associates

If a new associate has never worked for a restaurant before, they have a lot to learn. Getting up-to-speed in a restaurant setting means learning lots of things that weren’t taught growing up. INCITE delivers this knowledge interactively, on the devices associates understand. By teaching them how they want to learn engagement equals consistency.
 

Managers

In the bustling restaurant environment, each moment is a significant part of the overall experience. Managers don’t necessarily have time to train every new associate on every element of their role. Little things can fall through the cracks. It’s hard for managers to remember who already knows what. Live data takes the confusion away. Visibility into participation and results allows managers to build on each employee’s knowledge and hone opportunities to exceed customer expectations.

 

Corporate

Communicating efficiently with your teams, providing the stability, consistency and training your associates need, is the key to success. INCITE creates time for your already busy managers; it enables them to excel in their roles while developing others. With seamless and strategic communication, everybody is working to keep customers happy, and that positively impacts your entire brand.

 

Each restaurant, and your entire company, will be stronger.

 

×

Putting everyone on the same page, 24/7.

Your business is 24/7. With so many employees at each location, with varied shifts and schedules, it can become an insurmountable challenge to get everybody at one location on the same page, let alone every location around the globe. Your team will have the tools to create a consistently positive experience, at whichever location your guest may travel to.

 
 

Associates

From the front desk, to housekeeping, to the kitchen or the valet—your associates have tremendously different roles. Every role requires specific information, and INCITE delivers that information in bite-sized pieces, giving each associate a personalized learning experience that provides confidence, consistency and predictability.

 

Managers

We understand that managers don’t have the luxury of time. Employees need to be up and running as quickly as possible, performing their duties with consistent excellence. Data makes it easy for managers to ensure the entire staff is getting relevant and consistent training, while they focus on new opportunities to improve excellence.

 

Corporate

Every day, your customers come to expect a certain level of quality. We help you make sure your employees, company-wide, have the tools to consistently deliver. Our platform works for every location, and the entire brand. It gives you the visibility to drive big-picture improvements and results.

 
Your entire brand will be stronger with INCITE.

 

×

You influence associates. They influence customers.

From the beautiful presentation of the store, to the knowledgeable sales associate giving information they can’t get online, to the fun, human, social aspect of shopping. At every level of your company, your impact will be apparent.

 

Associates

Your associates are the gateway to your brand. INCITE gives them the confidence to engage with clients and do beyond what’s expected. Associates can learn in between customers (IBC) on the sales floor, in bite-sized snippets that fit perfectly into their fast-paced role.

 

Managers

Real-time results mean managers can ensure their teams are continuously honing skills to enhance the customer’s experience. When managers have visibility into participation, they can influence success through smarter conversations. Managers mentor instead of monitor.

 

Corporate

Talent development and communication are streamlined, with precision, ease and consistency, which save time and money. This next generation app delivers information for you. Focus on the global strategy, and spend less time on deployment. You see opportunities in every aspect of the business and impact the outcome.

 
Your entire retail organization will be stronger.

 

×
auto-pop
×
×
×
×
×
×

Jodi’s Blog

Jodi’s Retail Blog Holiday 2018

Winning Customers One Impression at a Time
 
The 2018 holiday shopping season is shaping up to be a strong one, with the National Retail Federation predicting total retail sales in November and December to increase between 4.3 and 4.8 percent compared with last year’s holidays. As much as $720.9 billion is expected to flow into retailers’ coffers this season, offering a tremendous opportunity to bring the year to a profitable close and setting the stage for an even more profitable 2019.
 
With the season about to get into full swing, retailers should be doing everything they can to turn first-time customers into long-term ones. That starts with the impressions your sales associates create.
 
There are four types of impressions those associates need to keep top-of-mind when serving their customers:
 
The first impression: This, of course, is the opportunity you have when a new customer walks through your door. No matter what that shoppers needs, you want to make sure everything works perfectly for them. Whether it’s greeting them with lots of energy, a beautiful store environment, in-depth product knowledge or just a warm smile, the first impression sets the stage for a terrific customer experience.
 
The continued impression: This is for those loyal, repeat customers. They know what they expect when they walk in your door. They know the person for whom they are shopping loves your store and will be wowed by any gifts they choose. For them it’s about consistency, finding a fun product and having associates who can help them get in and out of the store quickly time and time again.
 
The lasting impression. This is when a customer has a nice experience, leaves the store and feels good about what they’ve purchased. Those customers know they might come back and pick up a few more things during the holidays and will continue to shop with you in the new year.
 
The shareable impression. This is when a customer tells others about the experience they had in the store, such as “that associate was so helpful and I found exactly what I was looking for. You should definitely go there!” Those are the impressions that continue to deliver sales.
 
When setting up your associates for success, make sure they’re aware of the four impressions and how they are the basis for a great customer experience. And as part of creating those impressions, managers should teach their people to approach every customer with three words in mind: who, who and you. Who are you shopping for? Who else is on your list? And of course, you need a great gift for yourself! Those three words are the ticket to creating great impressions and to a great holiday season.