About Multimedia Plus
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When awesome humans and great technology come together … everything is possible. In-store, it’s the human experience that counts. At MMP, we are develop to helping teams maximize their knowledge, tools, sales skills and relationships so they impact what matters---the customers.

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Herb Kleinberger Named To Multimedia Plus Advisory Board

Cars are not so simple anymore.

Your vehicles have a lot of unique features and benefits. Highlighting and discussing these benefits, in a way that matters to your brand, helps customers better understand the vehicle’s value. With vehicles being such a big purchase, they come with a deep decision-making process; it is your employee’s role to guide them through to a positive outcome. INCITE will provide your associates the know-how to personalize your customer’s experience and make the big decision easier.
 
 

Associates

From sales to finance, service consultant to technician, the different roles within a dealership all require a certain level of technical knowledge. But being successful goes beyond that. Help your associates understand best practices within their roles, and refine their skills to create individualized, genuine, loyalty-building experiences for customers.

 

Managers

Give your Managers measureable and actionable data to impact performance. With live results, a manager knows that his or her teams are providing an individualized, customer-service oriented experience—and showing each vehicle in its best light. With this strong foundation, securing sales becomes a natural next step.

 

Corporate

By increasing the confidence, performance, sales, and success for each employee, more cars get sold. More customers become loyal and brand presence builds.

 
Communicating efficiently with your teams, and providing the stability, consistency and training they need, is both streamlined and effective.

 

Every dealership, and your brand as a whole, will be stronger when you have visibility to drive performance.

 

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It’s more than safety.

Customers expect a certain kind of experience every time they visit your restaurant: a personalized greeting, attentiveness, cleanliness, outstanding food quality, and everything else that makes your restaurant unique. Even if an associate is new, your customers expect them to act as knowledgeable professionals. From servers to hosts, cooks to buspersons, dishwashers to bartenders, every role touches your guest in some way. INCITE gives every single employee the knowledge to provide your guest with the memorable, positive experience they are looking for.
 
 

Associates

If a new associate has never worked for a restaurant before, they have a lot to learn. Getting up-to-speed in a restaurant setting means learning lots of things that weren’t taught growing up. INCITE delivers this knowledge interactively, on the devices associates understand. By teaching them how they want to learn engagement equals consistency.
 

Managers

In the bustling restaurant environment, each moment is a significant part of the overall experience. Managers don’t necessarily have time to train every new associate on every element of their role. Little things can fall through the cracks. It’s hard for managers to remember who already knows what. Live data takes the confusion away. Visibility into participation and results allows managers to build on each employee’s knowledge and hone opportunities to exceed customer expectations.

 

Corporate

Communicating efficiently with your teams, providing the stability, consistency and training your associates need, is the key to success. INCITE creates time for your already busy managers; it enables them to excel in their roles while developing others. With seamless and strategic communication, everybody is working to keep customers happy, and that positively impacts your entire brand.

 

Each restaurant, and your entire company, will be stronger.

 

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Putting everyone on the same page, 24/7.

Your business is 24/7. With so many employees at each location, with varied shifts and schedules, it can become an insurmountable challenge to get everybody at one location on the same page, let alone every location around the globe. Your team will have the tools to create a consistently positive experience, at whichever location your guest may travel to.

 
 

Associates

From the front desk, to housekeeping, to the kitchen or the valet—your associates have tremendously different roles. Every role requires specific information, and INCITE delivers that information in bite-sized pieces, giving each associate a personalized learning experience that provides confidence, consistency and predictability.

 

Managers

We understand that managers don’t have the luxury of time. Employees need to be up and running as quickly as possible, performing their duties with consistent excellence. Data makes it easy for managers to ensure the entire staff is getting relevant and consistent training, while they focus on new opportunities to improve excellence.

 

Corporate

Every day, your customers come to expect a certain level of quality. We help you make sure your employees, company-wide, have the tools to consistently deliver. Our platform works for every location, and the entire brand. It gives you the visibility to drive big-picture improvements and results.

 
Your entire brand will be stronger with INCITE.

 

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You influence associates. They influence customers.

From the beautiful presentation of the store, to the knowledgeable sales associate giving information they can’t get online, to the fun, human, social aspect of shopping. At every level of your company, your impact will be apparent.

 

Associates

Your associates are the gateway to your brand. INCITE gives them the confidence to engage with clients and do beyond what’s expected. Associates can learn in between customers (IBC) on the sales floor, in bite-sized snippets that fit perfectly into their fast-paced role.

 

Managers

Real-time results mean managers can ensure their teams are continuously honing skills to enhance the customer’s experience. When managers have visibility into participation, they can influence success through smarter conversations. Managers mentor instead of monitor.

 

Corporate

Talent development and communication are streamlined, with precision, ease and consistency, which save time and money. This next generation app delivers information for you. Focus on the global strategy, and spend less time on deployment. You see opportunities in every aspect of the business and impact the outcome.

 
Your entire retail organization will be stronger.

 

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Herb Kleinberger Named To Multimedia Plus Advisory Board

April 25, 2016

 

Herb Kleinberger Named To Multimedia Plus Advisory Board To Expand Relationships With Technology Leaders

NEW YORK, NY – APRIL 26th, 2016 –Multimedia Plus (www.multimediaplus.com), creators of INCITE an app-based communications platform for the frontline to improve performance, announced today that Herb Kleinberger, a longstanding retail industry consultant with more than 25 years of experience consulting with retailers on business, operations and IT strategy, has joined the company’s advisory board. Kleinberger is currently an Adjunct Professor at the NYU Leonard N. Stern School of Business.
 

“Herb’s breadth of experience in retail technology will be invaluable as we expand our INCITE platform business globally, by developing strategic partnerships and moving into new customer-centric industries. We’ve had the pleasure of working with Herb in various capacities over the past several years, and have been impressed with his understand of the retail industry and the technology that powers it. His expertise in working with CIO level executives will serve us well as we continue to impact a brand’s ability to empower sales associates and keep them a click ahead of the consumer,” says David Harouche, CEO of Multimedia Plus.
 

Kleinberger spent most of his career building and leading the retail consulting practice of Price Waterhouse/PwC Consulting, and joined IBM in 2002 when PwC sold their consulting business to IBM. While at IBM, he was global leader for the retail strategy practice and was responsible for publishing several landmark whitepapers on the future of the retailing industry. A graduate of the State University of New York with a B.S. in Computer Science, Professor Kleinberger also received an M.B.A. from the University of Pennsylvania’s Wharton School and has attended the advanced management program at Northwestern University’s Kellogg School.
 

“Multimedia Plus has a stellar reputation and I am thrilled to be working with the team as an advisor. The retail industry is dynamic and is constantly transforming, yet customer service and well-trained sales associates are at the heart of every successful brand. It’s exciting to be working with a company that understands the demand for cutting-edge technology and how to positively impact associates with the tools they need to succeed in a world of mobile-savvy shoppers,” says Kleinberger.
 

Powered by QuizScore, INCITE communicates product knowledge and selling skills that deliver results with a private broadcast network and analytics to meet the demands of today’s global retailers. Developed from retail industry trends and feedback from clients, representing some of the most popular fashion and lifestyle brands, the newly released platform offers companies robust tools to maximize positive customer experiences by giving front line employees the training and communications they need.
 

ABOUT MULTIMEDIA PLUS
Multimedia Plus is transforming the way brands engage globally with app-based communications for the frontline to improve performance. MMP’s patented technology platform, INCITE powered by QuizScore®, ensures performance and execution of company strategies – where it counts – with customers. The company’s programs are being used by brands globally and are translated into more than 22 languages.