About Multimedia Plus
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When awesome humans and great technology come together … everything is possible. In-store, it’s the human experience that counts. At MMP, we are develop to helping teams maximize their knowledge, tools, sales skills and relationships so they impact what matters---the customers.

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about mmp

Cars are not so simple anymore.

Your vehicles have a lot of unique features and benefits. Highlighting and discussing these benefits, in a way that matters to your brand, helps customers better understand the vehicle’s value. With vehicles being such a big purchase, they come with a deep decision-making process; it is your employee’s role to guide them through to a positive outcome. INCITE will provide your associates the know-how to personalize your customer’s experience and make the big decision easier.
 
 

Associates

From sales to finance, service consultant to technician, the different roles within a dealership all require a certain level of technical knowledge. But being successful goes beyond that. Help your associates understand best practices within their roles, and refine their skills to create individualized, genuine, loyalty-building experiences for customers.

 

Managers

Give your Managers measureable and actionable data to impact performance. With live results, a manager knows that his or her teams are providing an individualized, customer-service oriented experience—and showing each vehicle in its best light. With this strong foundation, securing sales becomes a natural next step.

 

Corporate

By increasing the confidence, performance, sales, and success for each employee, more cars get sold. More customers become loyal and brand presence builds.

 
Communicating efficiently with your teams, and providing the stability, consistency and training they need, is both streamlined and effective.

 

Every dealership, and your brand as a whole, will be stronger when you have visibility to drive performance.

 

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It’s more than safety.

Customers expect a certain kind of experience every time they visit your restaurant: a personalized greeting, attentiveness, cleanliness, outstanding food quality, and everything else that makes your restaurant unique. Even if an associate is new, your customers expect them to act as knowledgeable professionals. From servers to hosts, cooks to buspersons, dishwashers to bartenders, every role touches your guest in some way. INCITE gives every single employee the knowledge to provide your guest with the memorable, positive experience they are looking for.
 
 

Associates

If a new associate has never worked for a restaurant before, they have a lot to learn. Getting up-to-speed in a restaurant setting means learning lots of things that weren’t taught growing up. INCITE delivers this knowledge interactively, on the devices associates understand. By teaching them how they want to learn engagement equals consistency.
 

Managers

In the bustling restaurant environment, each moment is a significant part of the overall experience. Managers don’t necessarily have time to train every new associate on every element of their role. Little things can fall through the cracks. It’s hard for managers to remember who already knows what. Live data takes the confusion away. Visibility into participation and results allows managers to build on each employee’s knowledge and hone opportunities to exceed customer expectations.

 

Corporate

Communicating efficiently with your teams, providing the stability, consistency and training your associates need, is the key to success. INCITE creates time for your already busy managers; it enables them to excel in their roles while developing others. With seamless and strategic communication, everybody is working to keep customers happy, and that positively impacts your entire brand.

 

Each restaurant, and your entire company, will be stronger.

 

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Putting everyone on the same page, 24/7.

Your business is 24/7. With so many employees at each location, with varied shifts and schedules, it can become an insurmountable challenge to get everybody at one location on the same page, let alone every location around the globe. Your team will have the tools to create a consistently positive experience, at whichever location your guest may travel to.

 
 

Associates

From the front desk, to housekeeping, to the kitchen or the valet—your associates have tremendously different roles. Every role requires specific information, and INCITE delivers that information in bite-sized pieces, giving each associate a personalized learning experience that provides confidence, consistency and predictability.

 

Managers

We understand that managers don’t have the luxury of time. Employees need to be up and running as quickly as possible, performing their duties with consistent excellence. Data makes it easy for managers to ensure the entire staff is getting relevant and consistent training, while they focus on new opportunities to improve excellence.

 

Corporate

Every day, your customers come to expect a certain level of quality. We help you make sure your employees, company-wide, have the tools to consistently deliver. Our platform works for every location, and the entire brand. It gives you the visibility to drive big-picture improvements and results.

 
Your entire brand will be stronger with INCITE.

 

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You influence associates. They influence customers.

From the beautiful presentation of the store, to the knowledgeable sales associate giving information they can’t get online, to the fun, human, social aspect of shopping. At every level of your company, your impact will be apparent.

 

Associates

Your associates are the gateway to your brand. INCITE gives them the confidence to engage with clients and do beyond what’s expected. Associates can learn in between customers (IBC) on the sales floor, in bite-sized snippets that fit perfectly into their fast-paced role.

 

Managers

Real-time results mean managers can ensure their teams are continuously honing skills to enhance the customer’s experience. When managers have visibility into participation, they can influence success through smarter conversations. Managers mentor instead of monitor.

 

Corporate

Talent development and communication are streamlined, with precision, ease and consistency, which save time and money. This next generation app delivers information for you. Focus on the global strategy, and spend less time on deployment. You see opportunities in every aspect of the business and impact the outcome.

 
Your entire retail organization will be stronger.

 

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About MMP

When awesome humans and great technology come together … everything is possible.

About MMP

 

Our Philosophy

Always move forward.

Our team at Multimedia Plus is devoted to providing an ever-improving experience so our clients can continuously excel in their industry. We’re not afraid of change. We continue to stay on the forefront so when it comes to your needs, we’ve got solutions. The pace is fast, and we love it. At MMP, our mission is… Don’t forget to check out Jodi’s blog for insight and tips on how to stay amazing in today’s ever-changing environments.

 
About MMP

 

Meet the Team

At Multimedia Plus, we are dedicated to helping industries train and communicate better.
Here is the devoted team who make it all possible.

 

 

Dave Harouche

Founder, Chief Executive Officer, Chief Technology Officer

For more than 20 years, Dave has developed innovative, technology-driven programs for a broad range of clients, making Multimedia Plus the foremost provider of learning and communications solutions and a resource for market intelligence. Dave oversees all company operations. Prior to founding Multimedia Plus, Dave worked at Ann Taylor in a variety of roles, from systems training and support to video production. Dave earned a B.S. in Finance and Information Systems from New York University and graduated with honors from The Stern School of Business.

Jodi Harouche

Chief Creative Officer / President

Jodi is the reason every Multimedia Plus program feels as if it was created by an in-house agency. She leads all of the design and production aspects of our work. She brings her expertise to the engagement by acting as a brand strategy consultant at the design stage of each program. She can articulate a client’s important messages in a language that inspires selling. She stays focused on the performance goals of every program. Her teams create engaging and informative education in any brand filter from fast fashion to luxury.

Anthony DeLuca

Chief Financial Officer

Anthony DeLuca has extensive operational and financial experience in the retail industry, with leadership roles at companies including CFO at Design Within Reach; Director of Finance at Burberry Limited; Controller, Wholesale Division at Bally Inc.; and Controller at Hermes of Paris. He is known for his keen ability to support company growth internationally, and has a strategic understanding of the complexities of global brands. Anthony is a CPA and holds a BBA in Public Accounting Pace University, Lubin School of Business.

Robert Guadalupe

Senior Vice President of Sales and Marketing

Robert has a proven track record in retail, media and other service industries driving sales and managing large teams. Leading the team that will execute our next phase of growth and expansion, Robert will use his understanding of SaaS and multi-product technology to ensure we are a market leader. His previous positions include SVP of Fashion Snoops, VP of Sales at Stylesight, and VP of Sales at WGSN. Robert holds a degree in Computer Science from St. John’s University.

Ellen Hoeffel

Vice President of Content

Ellen is a strategic thinker and understands how to create content that educates, entertains and empowers. Her deep knowledge of the retail industry helps clients to effectively use content to further connect with associates and ultimately their customers. Ellen has held senior level positions at a variety of retailers, including Vice President, Recruitment at Saks Fifth Avenue, and Senior Vice President, Human Resources, Brooks Brothers.

Board Members

Andrea Weiss

Board Member

Andrea Weiss is president and CEO of Retail Consulting Inc., an international consulting firm. For more than 25 years, she has held executive positions in the retail industry including President of Delias and Guess, Chief Stores Officer of The Limited Inc., and Director of Stores for Ann Taylor.

Andrew Gaspar

Board Member

Andrew Gaspar has more than 30 years experience in private equity investing. He is the Principal of Gaspar Global Ventures. He founded Schroder Ventures US Fund and co-founded Lauder Gaspar Funds. He was a partner at Warburg Pincus & Co. and spent 10 years with RCA Corp. in various finance and development roles.

Ernest Pomerantz

Board Member

Ernie Pomerantz has more than 40 years experience in public market, private equity and venture investing. He was the former Chairman of StoneWater Capital LLC, partner at MESA Partners and Warburg Pincus & Co. and Vice President of Kuhn Loeb & Co. Ernie is a director of a number of private companies.

Advisory Board

Marijo Bos

Advisory Board Member

Marijo Bos is based in Madrid, Spain. She is an established global leader in the design and delivery of international programs geared to complex and ever-changing organizational, team, and individual leadership needs. In addition to being the Managing Partner and Founder of Bos Advisors, Marijo serves as President of the PWN Global Network connecting 24 cities, 18 countries powered by 250 volunteer board members supporting the global community of 90 nationalities.

Herb Kleinberger

Advisory Board Member

Herb Kleinberger is the owner of ARC Business Advisors and an Adjunct Professor at NYU Stern School of Business. He spent most of his career building and leading the retail consulting practice of Price Waterhouse/PwC Consulting. He later joined IBM where he was global leader for the retail strategy practice, publishing several landmark whitepapers on the future of the retailing industry. A graduate of the State University of New York with a B.S. in Computer Science, Professor Kleinberger also received an M.B.A. from the University of Pennsylvania’s Wharton School.

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