About Multimedia Plus
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When awesome humans and great technology come together … everything is possible. In-store, it’s the human experience that counts. At MMP, we are develop to helping teams maximize their knowledge, tools, sales skills and relationships so they impact what matters---the customers.

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  • Contact Us  212.982.3229

Cars are not so simple anymore.

Your vehicles have a lot of unique features and benefits. Highlighting and discussing these benefits, in a way that matters to your brand, helps customers better understand the vehicle’s value. With vehicles being such a big purchase, they come with a deep decision-making process; it is your employee’s role to guide them through to a positive outcome. INCITE will provide your associates the know-how to personalize your customer’s experience and make the big decision easier.
 
 

Associates

From sales to finance, service consultant to technician, the different roles within a dealership all require a certain level of technical knowledge. But being successful goes beyond that. Help your associates understand best practices within their roles, and refine their skills to create individualized, genuine, loyalty-building experiences for customers.

 

Managers

Give your Managers measureable and actionable data to impact performance. With live results, a manager knows that his or her teams are providing an individualized, customer-service oriented experience—and showing each vehicle in its best light. With this strong foundation, securing sales becomes a natural next step.

 

Corporate

By increasing the confidence, performance, sales, and success for each employee, more cars get sold. More customers become loyal and brand presence builds.

 
Communicating efficiently with your teams, and providing the stability, consistency and training they need, is both streamlined and effective.

 

Every dealership, and your brand as a whole, will be stronger when you have visibility to drive performance.

 

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It’s more than safety.

Customers expect a certain kind of experience every time they visit your restaurant: a personalized greeting, attentiveness, cleanliness, outstanding food quality, and everything else that makes your restaurant unique. Even if an associate is new, your customers expect them to act as knowledgeable professionals. From servers to hosts, cooks to buspersons, dishwashers to bartenders, every role touches your guest in some way. INCITE gives every single employee the knowledge to provide your guest with the memorable, positive experience they are looking for.
 
 

Associates

If a new associate has never worked for a restaurant before, they have a lot to learn. Getting up-to-speed in a restaurant setting means learning lots of things that weren’t taught growing up. INCITE delivers this knowledge interactively, on the devices associates understand. By teaching them how they want to learn engagement equals consistency.
 

Managers

In the bustling restaurant environment, each moment is a significant part of the overall experience. Managers don’t necessarily have time to train every new associate on every element of their role. Little things can fall through the cracks. It’s hard for managers to remember who already knows what. Live data takes the confusion away. Visibility into participation and results allows managers to build on each employee’s knowledge and hone opportunities to exceed customer expectations.

 

Corporate

Communicating efficiently with your teams, providing the stability, consistency and training your associates need, is the key to success. INCITE creates time for your already busy managers; it enables them to excel in their roles while developing others. With seamless and strategic communication, everybody is working to keep customers happy, and that positively impacts your entire brand.

 

Each restaurant, and your entire company, will be stronger.

 

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Putting everyone on the same page, 24/7.

Your business is 24/7. With so many employees at each location, with varied shifts and schedules, it can become an insurmountable challenge to get everybody at one location on the same page, let alone every location around the globe. Your team will have the tools to create a consistently positive experience, at whichever location your guest may travel to.

 
 

Associates

From the front desk, to housekeeping, to the kitchen or the valet—your associates have tremendously different roles. Every role requires specific information, and INCITE delivers that information in bite-sized pieces, giving each associate a personalized learning experience that provides confidence, consistency and predictability.

 

Managers

We understand that managers don’t have the luxury of time. Employees need to be up and running as quickly as possible, performing their duties with consistent excellence. Data makes it easy for managers to ensure the entire staff is getting relevant and consistent training, while they focus on new opportunities to improve excellence.

 

Corporate

Every day, your customers come to expect a certain level of quality. We help you make sure your employees, company-wide, have the tools to consistently deliver. Our platform works for every location, and the entire brand. It gives you the visibility to drive big-picture improvements and results.

 
Your entire brand will be stronger with INCITE.

 

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You influence associates. They influence customers.

From the beautiful presentation of the store, to the knowledgeable sales associate giving information they can’t get online, to the fun, human, social aspect of shopping. At every level of your company, your impact will be apparent.

 

Associates

Your associates are the gateway to your brand. INCITE gives them the confidence to engage with clients and do beyond what’s expected. Associates can learn in between customers (IBC) on the sales floor, in bite-sized snippets that fit perfectly into their fast-paced role.

 

Managers

Real-time results mean managers can ensure their teams are continuously honing skills to enhance the customer’s experience. When managers have visibility into participation, they can influence success through smarter conversations. Managers mentor instead of monitor.

 

Corporate

Talent development and communication are streamlined, with precision, ease and consistency, which save time and money. This next generation app delivers information for you. Focus on the global strategy, and spend less time on deployment. You see opportunities in every aspect of the business and impact the outcome.

 
Your entire retail organization will be stronger.

 

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Harness the power to INCITE…

media

With MMP’s patented platform, you can publish videos and other media directly to your frontline without impacting bandwidth for critical transactions.

MOBILE

Access to information where and when it is needed. Untethered mobility allows associates to stay on the selling floor, saving you payroll dollars. Incite is a native App optimized for mobile devices.

PERFORMANCE

You can’t manage what you can’t measure. Real-time results are viewable on a live dashboard where field leaders have a leading indicator for in-store performance, allowing leaders to mentor and coach.

Ready to get INCITE working for your organization?


 

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INCITE is a next generation platform that drives front-line performance.

With INCITE, you empower the front-line to drive your bottom-line. How? By delivering the right information, at the right time, to the right associates for a fully-integrated omnichannel solution. They learn on the selling floor in bite-sized pieces, with real-time measurement that directly correlates to bottom-line results. INCITE impacts KPIs by enhancing product knowledge, selling skills and communication that improves the in-store experience.

 

INCITE is the world’s first mACP – mobile Associate Communications Platform – and has defined the category. It’s a sophisticated, highly branded, private broadcast network with instant-on, non-streaming video; a self-publishing interface; granular targeting; real-time metrics; field accessibility; instant, internal global broadcasting from an iPad or desktop; and a simple dashboard interface, all and more from a well- established service training expert.

Video is an important part of your communication strategy and we have a patented method to deliver it flawlessly.

You understand the power of video. You know it’s not a trend or fad, but rather the core of how you show the beauty of your products, envision your customer engagements and send internal messages… it’s how you move your organization forward. You also know that delivering video can be a challenge in your stores. With our patented platform, you can publish video directly to your store’s app without impacting business critical transactions.

Our patented technology doesn’t stream video, it delivers uninterrupted engagement. Ready to make the power of video work for you? Let us show you how with

Demo

Our platform impacts the most important person, your customer.

Associates are the front-line of your business. Every associate can impact the customer if given the right training and communications that show him or her how to be successful. Every company we’ve met wants to communicate with and train associates better, faster and easier.

 

Associates are provided a dashboard that guides them to what they need to do now, ensuring consistency in training, communication and results.

YOU NEED:

  • To publish video training and communications the moment it’s relevant
  • Real-time data that allows field leaders to mentor and coach associates
  • Employees to participate
  • Metrics to ensure
    accountability
  • Global deployment for maintaining and tracking communications
Entire Company

 

Consistent, inspiring communications for the associate and actionable data for your entire company means a better in-store customer experience.

This single platform lets your entire company communicate directly to the field, no matter your industry.

Maximize your customers’ positive experiences by giving your front line—your employees—the tools and training they need. Ensure that your associates, around the country and around the globe, are providing a consistent positive experience with a platform that empowers them to be customer-centric.

Through engaging communication, everyone in your company becomes unified towards the same goals: amazing customer satisfaction and stronger bottom line results.

  • Entire Company
  • Entire Company
  • Entire Company
  • Entire Company

Click on each icon for more information about how INCITE works for your industry.

Deliver ROI.

At MMP, we focus on training and communications that deliver return on investment.
Effective training and communications arms your associates with the tools to impact sales and improve the customer experience. Confident and well trained associates will significantly outperform untrained associates. With INCITE your associates have the skills that increase revenue, increase conversion, improve productivity and build customer loyalty.

 

By ramping up your associates faster you will also reduce costly employee turnover through better employee satisfaction.
INCITE provides field managers visibility into individual associate performance creating coaching opportunities that lead to better productivity and performance. INCITE delivers vital training and communication for less by eliminating payroll, and shipping costs associated with traditional training. INCITE your company’s top-line sales and bottom-line results by delivering ROI.


We are friendly. So is our pricing.

At MMP—we don’t think you should pay for turnover twice! INCITE’s monthly, subscription-based pricing lets you hire new employees to replace old ones without paying again for the full year.

Our pricing is based on the number of employees you currently have, not per program. (You can have as many programs as you want for different departments!) Simply put, if you need to supply talent development for 12,500 people, you pay for 12,500 people, no matter the turnover, no matter the number of programs.

Easy, right?

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